Policies

Bootcamps & Packages

Booking Information

All courses must be booked via the contact form at the bottom of the page of the course you are booking. Course mixtures can be booked via the form on the Contact page.

We will reply to you via email and continue the booking process from there. Bootcamp bookings cannot be made over the phone more than 5 days in advance.

Prohibitions

Any illnesses or conditions must be declared upon booking and before making a payment as certain ailments may cause you to be prohibited from riding a horse.

These include any injury, illness or condition which may cause pain, distress, loss of consciousness, or be exacerbated by physical activities involved in equestrianism.

Please inform us if you feel this applies to you, we will always do our best to offer you the safest and most suitable course and adjust existing courses to suit your needs.

If you suffer from a chronic illness, we will require a declaration letter from your GP confirming that you are able to ride and which, if any, medication you are taking and the dosage. This is purely in preparation for a case of an emergency where a member of staff may need to inform a paramedic. Absolutely no copies will be made and the letter will be returned to you at the end of your course to protect your privacy.

If you are pregnant and have been for over 3 months you will not be able ride. If you have recently had a baby, you will not be able to ride for 6 weeks following the birth.

Emotion activated neurological conditions such as Fibromyalgia, Chronic Fatigue Syndrome, Functional Neurological Disorder, Chronic Regional Pain Syndrome, or any other under this category will NOT prohibit you from riding, although we will need to be well informed of the nature and severity of your symptoms and how you manage them upon booking.

If you have any concerns which you do not feel fit any of the above criteria, please enquire. We will always do our absolute best to arrange a course to suit you.

Payment Information

For Bootcamps longer than 2 days we require a 50% non-refundable deposit as confirmation of your booking with the remainder due by one week before the start date.

For 1 or 1/2 day Bootcamps we require payment in full as confirmation of your booking. All payments should be made via bank transfer, details supplied on enquiry.

Cancellation Policy

All Bootcamps are subject to a 7 day cancellation period. The initial 50% deposit, and any amount paid to us thereafter, can be transferred to a future booking or redeemed as credit providing we have been notified prior to the 7 day cut off point. If the 7 day deadline for any remaining amount is not met, your place on the course will be cancelled and you will not receive a refund or be able to transfer any amount already paid to another Bootcamp or use it as credit. We do not offer refunds.

Exceptions

Under certain circumstances, we are able to waive or alter the cancellation policy. If any of the following occurs, the cancellation period will be disregarded and you will be able to redeem any amounts already paid as credit towards a future Bootcamp, lessons, clubs or hacks: discovery of unexpected pregnancy beyond the 3rd trimester, diagnosis of a chronic illness, death of a close friend or relative, court ordered declaration of bankruptcy, unexpected cancellation by accommodation if you are relying on the accommodation in order to complete your course.

If any of the following occurs, we will issue a refund of any amounts paid above the 50% deposit, minus a £25 admin fee: diagnosis of a terminal illness, a fire or flood in your home which deems it uninhabitable, a sudden and unforeseen nationwide catastrophe where it is deemed impossible or illegal to complete your Bootcamp. We will, unfortunately, need proof of any of the above exceptions in order for this to be applicable. If you find yourself in any of the above circumstances, please inform us as soon as possible. We will not be able to waive or alter the cancellation policy beyond the date of the start of your course.

Covid-19 Specific: We will NOT waive or alter the cancellation period for any bookings made for the duration of the pandemic Covid-19 if your reason for cancellation is related to Covid-19. We will reschedule your Bootcamp only if it is scheduled within the dates of a national lockdown period, If you have any concerns over travelling or riding before the end of pandemic is announced, please do not make a booking until you feel safe to do so as we will not be able to refund you unless one of the previously listed exceptions applies.

Rules & Conditions

Updated to comply with Covid-19 restrictions

All visitors must:

Clean hands thoroughly, either with sanitiser provided or own sanitiser.
Wear a mask when within 2m of any member of staff.
Not touch anything that is not necessary.
Not touch/pat/stroke horses and ponies. (We are sorry – Covid restriction!)
Not feed horses.
Not be within a 5 metre radius of the isolation area at any time.
Use the WC at the car-park side of the barn if needed.
Remain at least 2 metres away from any animal unless supervised by a member of staff.
Sign in (Track and Trace) using either the QR code displayed or supplying your full name and phone number to a member of staff to be recorded.

All personal data is stored in a locked safe and will never be sold or used for any purposes other than those stated above in accordance with the Data Protection Act 2018, updated 2020.

All riders must:

Wear correctly fitting protective gear when on or around any horse or pony. Helmet and appropriate footwear are mandatory. Gloves and back protector are optional.

Follow any instructions given by any member of staff at any time.

All new riders must:

Sign a disclaimer before beginning of the session.
Complete a lesson with an instructor prior to booking an intermediate or advanced hack.

Failure to comply can result in immediate removal from the premises, without a refund if applicable. Failure to comply with more serious rules can result in a permanent ban.

Mistreatment or abuse of staff or volunteers will absolutely not be tolerated.

All staff have the authority to enforce all the above rules and ask offenders to leave if necessary.

Any disputes or disagreements can be settled by discussion with the manager up until threatening or abusive behaviour is displayed.

Any threatening or abusive behaviour towards staff or volunteers will result in a permanent ban from the premises. Mistreatment or abuse of any other persons including visitors and customers will result in a permanent ban from the premises. Resistance will result in the police being called.

Any member off staff who feels in danger will call the police immediately. CCTV footage will be reviewed in order to determine further action.

Mistreatment or abuse of any animals will absolutely not be tolerated.

Every animal is covered by CCTV at all times.

Abuse includes but is not limited to: feeding inappropriately, hitting, slapping, smacking, kicking, attacking, riding inappropriately, shouting at, spitting at, harassing, chasing, pulling hair, biting, burning, cutting, stabbing, shooting, throwing things at, roping, lassooing, or causing pain or distress to an animal in any way whatsoever. It is up to the discretion of any member of staff to decide whether or not the behaviour is deemed as abusive.

All dogs must be kept on a lead at all times and remain on the footpaths. Persons responsible for dogs off leads will count as failure to comply with the above rules and be banned. Persons responsible for dogs harassing animals will be prosecuted.

We sincerely apologise for the severity of the above. The health, safety and happiness of all staff and animals at Greenacres Stables is our priority.

We hope you understand the need for these rules.